NDIA Customer Contact Officer - WFH

Join our team representing a Federal Government agency that supports more than 600000 Australians including people living with disability Youll be part of an organisation delivering meaningful services in an environment that values challenge opportunity and reward Proud to foster an inclusive workplace where everyone including individuals with disabilities can thrive and contribute their unique skills As a Customer Contact Officer youll make a real difference in the lives of people with disability by Responding to inbound calls and email inquiries regarding support and services associated with our clients public service Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our clients public service Summarising customers interactions in writing in our operating systems Youll also have access to flexible benefits designed to support your wellbeing and growth including work from home or the potential to work from our Dandenong contact centre VIC Support from a dedicated team of trainers coaches and team leaders with comprehensive training and ongoing development to build your skills and confidence Employee Assistance Program for you and your family You could be a great fit if you have Clear written and verbal communication skills Empathy resilience and a genuine desire to help others A willingness to learn how to navigate multiple screens and information system we support your development so youll be ready and confident from day 1 Comfort working within structured procedures and guidelines