ICT Support and Test Engineer NEC

VeiraMal Consulting is seeking an experienced ICT Support and Test Engineer NEC to be a part of our client’s business Hyrx Pty Ltd in Docklands. Our client offers a great working environment and a competitive salary for the right candidate. Key Responsibilities: - Provide technical support for ICT systems, applications, software, hardware and related infrastructure. - Diagnose, investigate and resolve technical issues, system faults, errors and performance problems. - Plan, develop and execute system and application testing to verify functionality, performance, reliability and system integrity. - Prepare and maintain test plans, test cases, test scripts, testing procedures and technical documentation. - Conduct functional, integration, regression and user acceptance testing as required. - Identify, document and report system defects, errors and inconsistencies and coordinate with relevant personnel to resolve identified issues. - Monitor system performance and conduct technical analysis to identify potential issues, risks and opportunities for improvement. - Assist with the installation, configuration, maintenance, upgrading and testing of ICT systems, applications and equipment. - Troubleshoot issues relating to operating systems, software applications, databases, networks, hardware and other ICT infrastructure. - Conduct quality assurance checks to ensure ICT systems and applications meet established technical specifications, operational requirements and quality standards. - Review system functionality, processes and technical requirements and recommend improvements to enhance system reliability, performance and efficiency. - Provide technical guidance and assistance to users in relation to ICT systems, applications, software and operational procedures. - Liaise with management, users, suppliers and ICT personnel to understand technical requirements, investigate issues and provide appropriate solutions. - Develop and maintain technical documentation, including system specifications, operational procedures, troubleshooting guides, testing records and technical reports. - Maintain accurate records of system incidents, testing activities, identified defects, resolutions, system changes and maintenance activities. - Assist with implementing ICT improvements, system changes and technical solutions to support business operations. - Ensure ICT support, testing and technical activities comply with relevant organisational policies, procedures, standards and security requirements. Requirements: - Proven experience as an ICT Support and Test Engineer or in a closely related ICT technical role. - Relevant qualifications in Information Technology, Computer Science, Software Engineering, Information Systems or a related field. - Strong knowledge of ICT systems, applications, software, hardware and technical infrastructure. - Demonstrated experience in troubleshooting, diagnosing and resolving ICT system issues. - Experience in system, application or software testing, including identifying and documenting defects. - Knowledge of testing methodologies, test planning, test execution and quality assurance processes. - Strong analytical and problem-solving skills, with the ability to investigate technical issues and develop practical solutions. - Experience preparing and maintaining technical documentation, testing records and reports. - Good understanding of system performance, functionality, reliability and technical quality requirements. - Strong communication and interpersonal skills, with the ability to provide technical assistance to users and liaise with management and ICT personnel. - Strong organisational skills and attention to detail, with the ability to manage multiple technical tasks. - Ability to work effectively both independently and as part of a team. - Have a stable work history with good communication and teamwork skills. - Flexible to work when required. Remuneration: $85,000.00 to $95,000.00 + superannuation Location: Suite 1203, 401 Docklands Drive, Docklands VIC 3008 This position will provide the opportunity to work in a dynamic and technology-focused environment, contributing to the reliable operation, testing, quality assurance and continuous improvement of the organisation’s ICT systems and services.