ICT Support and Test Engineers NEC

VeiraMal Consulting is seeking an experienced ICT Support and Test Engineer NEC to be a part of our client’s business Strive Australia Pty Ltd in Docklands. Our client offers a great working environment and a competitive salary for the right candidate. Key Responsibilities: • Provide technical support for ICT systems, applications, software, hardware and related infrastructure. • Diagnose, investigate and resolve technical issues, system faults, errors and performance problems. • Plan, develop and execute system and application testing to verify functionality, performance, reliability and system integrity. • Prepare and maintain test plans, test cases, test scripts, testing procedures and technical documentation. • Conduct functional, integration, regression and user acceptance testing as required. • Identify, document and report system defects, errors and inconsistencies and coordinate with relevant personnel to resolve identified issues. • Monitor system performance and conduct technical analysis to identify potential issues, risks and opportunities for improvement. • Assist with the installation, configuration, maintenance, upgrading and testing of ICT systems, applications and equipment. • Troubleshoot issues relating to operating systems, software applications, databases, networks, hardware and other ICT infrastructure. • Conduct quality assurance checks to ensure ICT systems and applications meet established technical specifications, operational requirements and quality standards. • Review system functionality, processes and technical requirements and recommend improvements to enhance system reliability, performance and efficiency. • Provide technical guidance and assistance to users in relation to ICT systems, applications, software and operational procedures. • Liaise with management, users, suppliers and ICT personnel to understand technical requirements, investigate issues and provide appropriate solutions. • Develop and maintain technical documentation, including system specifications, operational procedures, troubleshooting guides, testing records and technical reports. • Maintain accurate records of system incidents, testing activities, identified defects, resolutions, system changes and maintenance activities. • Assist with implementing ICT improvements, system changes and technical solutions to support business operations. • Ensure ICT support, testing and technical activities comply with relevant organisational policies, procedures, standards and security requirements. Requirements: • Proven experience as an ICT Support and Test Engineer or in a closely related ICT technical role. • Relevant qualifications in Information Technology, Computer Science, Software Engineering, Information Systems or a related field. • Strong knowledge of ICT systems, applications, software, hardware and technical infrastructure. • Demonstrated experience in troubleshooting, diagnosing and resolving ICT system issues. • Experience in system, application or software testing, including identifying and documenting defects. • Knowledge of testing methodologies, test planning, test execution and quality assurance processes. • Strong analytical and problem-solving skills, with the ability to investigate technical issues and develop practical solutions. • Experience preparing and maintaining technical documentation, testing records and reports. • Good understanding of system performance, functionality, reliability and technical quality requirements. • Strong communication and interpersonal skills, with the ability to provide technical assistance to users and liaise with management and ICT personnel. • Strong organisational skills and attention to detail, with the ability to manage multiple technical tasks. • Ability to work effectively both independently and as part of a team. • Have a stable work history with good communication and teamwork skills. • Flexible to work when required. Remuneration: $85,000.00 to $95,000.00 + superannuation Location: Suite 1203, 401 Docklands Drive, Docklands VIC 3008 This position will provide the opportunity to work in a dynamic and technology-focused environment, contributing to the reliable operation, testing, quality assurance and continuous improvement of the organisation’s ICT systems and services.