People Services Advisor

Our client, a large, highly regarded national professional services organisation are seeking an experience People Services Advisor to join their team during an exciting period of evolution within its People & Culture function.

Offered as an initial 12 month FTC, this role will form part of a national service delivery team, providing broad, frontline HR support to employees and leaders across the business.

Key Responsibilities

• Responding to employee and leader HR enquiries across phone, chat and other People Services channels
• Providing practical, timely and consistent generalist HR advice across the employee lifecycle
• Delivering a high-quality People Services experience across a national stakeholder group
• Working collaboratively with the broader People & Culture function, including Business Partnering and specialist teams
• Navigating HR systems, processes and policies to support effective resolution of enquiries
• Identifying opportunities to streamline processes and improve service delivery
• Contributing ideas and feedback as the People Services model and supporting processes continue to evolve
• Providing additional support to the Perth office and local P&C team where required

About You

• Demonstrated experience within a centralised HR, People Services or shared-services environment
• Experience managing a regular volume of employee and leader HR enquiries
• Broad knowledge across HR policies, processes and the employee lifecycle
• Confidence working autonomously while remaining connected to a national team

What's on Offer

• Initial 12 month fixed term contract
• Unique opportunity to join a national People & Culture function at an important stage of its development, where you can contribute ideas around improvement of delivery  
• Combination of generalist HR, customer-focused service delivery and continuous improvement
• CBD-based office location

If you are an experienced HR or People Services Advisor with exposure to a centralised/shared-services environment and enjoy combining frontline HR support with continuous improvement, we would love to hear from you - please apply or reach out to Lia Bormolini at lbormolini@sharpandcarter.com.au to discuss further.