Customer Support Officer

Job description

About the Role
We are currently seeking a customer support officer to join a supportive Family Care team.

Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive
relationships with families.

Key Responsibilities

• Manage inbound calls and email enquiries from families and childcare centres
• Support families through the enrolment process and provide general information
• Respond to customer enquiries and complaints with empathy and professionalism
• Monitor shared inboxes and maintain accurate records and case notes.
• Build strong relationships with families and centre teams through clear and supportive communication
• Work collaboratively within a close-knit Family Care team in a fast-paced environment

What’s on Offer

• ASAP start with interviews taking place face-to-face onsite.
• 3 month fixed-term contract 
• Full-time hours, Monday to Friday between 8:00am and 5:00pm
• $72,000 + super 
• Office-based role
• Join a welcoming and collaborative team environment 

About You To be successful in this role, you will bring:

• Previous experience in customer service or contact centre environments
• Strong written and verbal communication skills with a relationship-focused approach
• Confidence managing enquiries and supporting families in a professional and empathetic manner
• Experience within childcare, NDIS, community services, or child safety environments will be highly regarded
• A positive attitude and ability to thrive in a fast-paced team environment
• Ability to commence immediately

Please note successful candidates will be required to hold or complete a Working with Children Check prior to commencement.