APS4 Participant Support Officer - South Australia

APS4 Participant Support Officer opportunities in South Australia

• Make a meaningful difference supporting Australians living with disability while developing your skills in administration, customer service, assessment and case management.
• Join a growing Federal Government agency with a strong focus on operational excellence, participant outcomes and career development.
• Enjoy a competitive hourly rate, hybrid working arrangements and strong potential for extension.
• Locations include
  • SA - St Mary, Elizabeth, Midland

• Conducting desktop reviews and transposing information into systems and web-based platforms.
• Managing allocated workflows and ensuring work is completed accurately and within required timeframes.
• Delivering high-quality customer service via phone, email and administrative channels.
• Addressing straightforward to moderately complex enquiries and providing accurate advice in line with legislation, policy and operational guidelines.
• Making outbound calls to participants, providers and other stakeholders.
• Undertaking suitability assessments for entry and exit into specialist planning streams.
• Managing and resolving participant matters, including planning pathway tasks in accordance procedures.
• Identifying risks and escalating complex matters to senior team members when required.
• Supporting project and operational activities through research, analysis, reporting and continuous improvement initiatives.
• Working collaboratively with internal teams to contribute to team goals and participant outcomes.

• Strong communication skills with the ability to engage empathetically with participants and stakeholders.
• A commitment to delivering exceptional customer service and supporting people living with disability.
• The ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong attention to detail and the ability to follow policy, procedures and legislative frameworks.
• Sound problem-solving skills and the ability to exercise judgement when resolving enquiries.
• Confidence using computer systems, Microsoft Office and multiple software applications.
• The ability to remain calm under pressure, de-escalate challenging situations and recognise risk.
• Experience within disability services, health, community services, government administration or customer-focused environments will be highly regarded.

• Until 31 December 2026, with a strong view to extension
• Hourly Rate: $43.82 per hour + Super
• Full-time Hours, 37.5 hours per week
• Citizenship: Australian Citizenship is mandatory
• References will be required
• NDIS Workers Screeners Check or willing to obtain

• An opportunity to build your career within a large Federal Government agency.
• Meaningful work that positively impacts the lives of Australians living with disability.
• Comprehensive training and ongoing support.
• A positive and inclusive team environment.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.
• Potential opportunities for extension and future career progression.

Please click here to apply.