Retail Supervisor

Location: Nhulunbuy, Northern Territory 0880 Employment type: Full-time, ongoing Hours: 38 hours per week Salary: $67,510 per annum plus superannuation About us We are supporting a locally operated retail business based in Nhulunbuy, Northern Territory that operates in the retail sector. The business is known for its reliable customer service and strong community connection. With a growing team, they are seeking to fill the following role: Retail Supervisor. This opportunity offers stable employment and the opportunity to build leadership and retail operations experience in a supportive and inclusive work environment. About the employer The business (ABN 97 624 874 782) is locally operated retail business based in Nhulunbuy, Northern Territory, providing clothing, household products, refreshments and everyday convenience items to customers in Nhulunbuy and surrounding remote communities. They are committed to providing friendly, reliable service and maintaining a welcoming and practical retail environment for the local community. About the Role An established retail business operating in Nhulunbuy is seeking an experienced Retail Supervisor to assist with the daily operation of its shop. The business provides clothing, household products, refreshments and everyday convenience items to customers in Nhulunbuy and surrounding remote communities. This is a hands-on supervisory position. The successful applicant will supervise retail staff while helping maintain high standards of customer service, stock control, merchandising and daily shop operations. Main duties - Supervise and coordinate the daily activities of retail sales staff - Prepare work schedules, allocate duties and monitor staff performance - Train staff in customer service, sales procedures, cash handling and workplace requirements - Ensure customers receive prompt service and quality products - Respond to customer enquiries, complaints, returns and requests - Examine returned goods and determine the appropriate action - Monitor inventory, conduct stocktakes and order replacement stock - Receive deliveries and check goods against purchase orders and invoices - Ensure products are correctly priced, presented and displayed - Supervise point-of-sale, register-balancing and cash-handling procedures - Open and close the premises and ensure security procedures are followed - Report staffing, stock and operational matters to the owner or management Skills and experience The successful applicant should have: - At least one year of relevant retail experience, preferably with supervisory responsibilities - A relevant Certificate II or Certificate III qualification, or equivalent relevant experience - Experience supervising or coordinating retail staff - Good customer service and communication skills - Experience handling customer enquiries, complaints and returned goods - Experience with cash handling and point-of-sale systems - Knowledge of stock control, ordering and merchandising - The ability to prepare schedules, allocate duties and monitor staff performance - Good organisational and time-management skills - The ability to work independently and make practical decisions - The ability to communicate respectfully with customers from different culturalbackgrounds. - Willingness to live and work in Nhulunbuy on a long-term basis What we offer - Full-time ongoing employment - Salary of $67,510 per annum plus superannuation - A stable position with an established local retail business - The opportunity to work in a close-knit remote community - A supportive and community-focused working environment How to Apply We are looking for an experienced and customer-focused Retail Supervisor to support the day-to-day operation of our retail business. The role includes supervising staff, assisting customers, monitoring stock levels and displays, coordinating daily retail activities, handling customer enquiries and concerns, and helping maintain efficient and consistent store operations. To apply, submit the following: Resume outlining your work experience and references. A short cover letter (max. 300 words) explaining: - Why you are applying for this position; and - An example of when you showed excellent service, initiative, organisation, or teamwork. Please use the STAR method: Situation, Task, Action, Result. - A Written Response (max. 600 words) describing how your skills and experience align with the responsibilities of the Retail Supervisor role. Your response should demonstrate your ability to maintain accurate records, complete administrative tasks, communicate with customers and suppliers, organise information, and support the smooth operation of a busy retail business. Please structure your example(s) using the STAR method. * Only complete applications that address all three components will be considered. Incomplete or generic submissions will not be shortlisted. If you are interested in joining a local retail business that provides clothing, household products, refreshments and everyday convenience items to customers in Nhulunbuy and surrounding remote communities, we look forward to receiving your application. Apply online only. Walk-in or telephone enquiries regarding this vacancy will not be accepted. Applications close: 21 October 2026