Jobs at Auto & General

We have an exciting opportunity for a dynamic and people-focused individual to join our North Lakes team as Head of Site Coordinator. In this role, you will oversee the day-to-day operation of the North Lakes site across four buildings, leading and managing a team of Receptionist

About the Role As our new Fraud Investigations Team Leader will be responsible for leading, coaching and developing a team of Fraud Investigators. You will monitor and improve performance, engagement & productivity while assisting the team to develop effective investigative and c

About the Role The Receptionist is an important role responsible for providing front of house support services to staff and onsite contractors. Work amongst an energetic team, working both collaboratively & independently across three sites. You will have a passion for customer se

- ...

- ...

We need YOU! To help us make a difference. At Auto & General, we’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. You'll be a vital part of our customer support team, providing exceptional guidance and support to individua

The role Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims. Focusing on establishing the cause, scope, and cost of insured claims and associated restoration, repair, or rebuilding of damaged property whilst developing and maintaining exc

The Role Working as part of the Learning and Capability function within the People & Culture division, and reporting to the Senior Manager Learning Programs the Professional Learning Specialist designs, develops, and delivers high-impact professional and leadership learning progr

The role The Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service pro

The role: As our new Head of Settlements, you will provide strategic & operational leadership for the Settlements department, working collaboratively with the Third-Party Settlement & Recoveries Leadership Team & General Manager to oversee managers, team leaders, and technical mo

The Role: The Claims Support Consultant plays a crucial role in ensuring that Recoveries & Settlements activities are undertaken in a timely, efficient and accurate manner to ensure that claims processing can occur efficiently. Ensuring all necessary information and documentation

The role: As our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement. You will: Monitor call cen

Start your career where it matters most. You might not have heard of Auto & General, but you'll know our brands - Budget Direct, ING and Qantas Insurance. We're one of Australia's leading insurance groups and we're looking for driven, compassionate individuals to join our Home Cl

About the Role This is a pivotal role focused on maintaining the integrity of the C&A knowledge base, supporting regulatory and compliance requirements, and driving outstanding customer and business outcomes. This role sits at the intersection of technical writing, stakeholder en

The role Our Senior Forecasting Leads are responsible for the strategic oversight and execution of accurate workforce planning forecasts, providing exceptional support to our Frontline Contact Centres. The role drives long-term business planning and short-term operational forecas

About the Role This is a pivotal role where you'll shape the technical capability of our Motor Claims consultants — from onboarding new team members right through to designing ongoing development programs that keep our people sharp, confident and customer-focused. You'll be the g

The role: As our Senior Motor Claims consultant, you will be providing exceptional customer service to our clients. Assisting with complex claims, you will be managing a portfolio of complicated and high value motor claims. You will: Have end-to-end management of a portfolio of c

. Secondary Hiring Leader - Matthew David Roberts Maintain overall integrity of Home Claims Knowledge, with a focus on delivering Home strategy, regulatory and compliance requirements, and optimising business outcomes and customer experience. A Home Knowledge Management Consultan

POSITION ACCOUNTABILITIES Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims. Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements

Purpose of the role The Learning Systems Administrator plays a critical role within Auto & General's learning function, providing essential operational support for the Learning Management System (LMS). This position actively contributes to upholding learning governance and ensuri